Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website namal.ph and your stays, inquiries, and related services with Namal Property Rental, The Town Hotel, Namal Resort, and Namal Apartelle (together, "Namal", "we", "us", or "our") in El Nido, Palawan, Philippines. By using our website, making a booking or inquiry, or staying at our properties, you agree to these Terms.

2. Who We Are

Namal operates hospitality properties and related guest services in El Nido, Palawan. Our properties:

• The Town Hotel
  Calle Hama, Masagana, 5313
  El Nido, Palawan, Philippines
• Namal Resort
  Rosal Street, Villa Libertad
  El Nido, Palawan, Philippines
• Namal Apartelle
  Rosal Street, Villa Libertad
  El Nido, Palawan, Philippines

Email: info@namal.ph
Phone: +63 (0)927 950 5406

3. Website Use

You may use namal.ph to learn about our properties, make inquiries, and access booking information. You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the staff portal or any systems.
• Copy, scrape, or misuse website content without our written permission.
• Interfere with the security or proper working of the website.

Website content is provided for general information. Rates, availability, and offers may change without notice until a booking is confirmed.

4. Bookings and Reservations

• A booking is confirmed only when we (or our booking partner) issue written confirmation and any required deposit or payment has been received.
• You are responsible for providing accurate guest details, contact information, and dates.
• Room types, inclusions, and rates are as stated in your confirmation. Any special requests are subject to availability and are not guaranteed unless confirmed in writing.
• Guests must be of legal age to enter into a contract, or book with a responsible adult who accepts these Terms on their behalf.

5. Payments, Cancellations, and Refunds

Payment terms, deposits, cancellation windows, and refund rules are those stated in your booking confirmation or the channel through which you booked (for example, our website, a booking partner, or direct arrangement with Namal). Where no specific rule is stated:

• Deposits may be required to secure a reservation.
• Cancellations or date changes should be requested as early as possible in writing to info@namal.ph.
• No-shows or early departures may be charged according to the confirmed booking terms.
• Refunds, when due, are processed to the original payment method where practicable.

6. Guest Conduct and Property Rules

During your stay you agree to:

• Treat staff, other guests, and neighbors with respect.
• Follow house rules, quiet hours, and safety instructions provided on site.
• Not engage in illegal activity on the premises.
• Not smoke in non-smoking areas, or cause damage, nuisance, or excessive disturbance.
• Be responsible for the conduct of all persons in your booking and for any visitors you invite.

We may refuse service or ask a guest to leave, without refund of unused nights, if these rules are seriously breached or if we reasonably believe there is a risk to safety, property, or other guests.

7. Damage, Loss, and Liability for Stays

You are responsible for damage to rooms, furnishings, or common areas caused by you or your party beyond normal wear and tear, and for missing items. We may charge repair or replacement costs to the payment method on file or request payment before departure. Namal is not liable for loss of personal belongings unless caused by our proven negligence. Please use in-room safes where provided and report incidents promptly.

8. Scooter Rentals

Scooter rentals arranged through Namal are governed by the rental agreement signed when the scooter is released, including helmet use, permitted operating area, damage and loss charges, deposits, and fines. In case of conflict between these website Terms and a signed rental agreement, the signed rental agreement controls for that rental.

Before a scooter is released, the guest must present an original physical valid driving license. Digital copies, photos, or screenshots are not accepted. Namal may refuse the rental if a valid original license is not presented.

9. Third-Party Services

Tours, transfers, activities, payment processors, and external booking platforms may be provided by independent third parties. Their own terms apply. Namal is not responsible for third-party services except where we have expressly agreed otherwise in writing.

10. Intellectual Property

Text, photos, logos, and design on namal.ph are owned by Namal or used with permission. You may not reuse them for commercial purposes without our prior written consent.

11. Disclaimer

We aim to keep website information accurate, but we do not warrant that all content is complete, current, or error-free. To the fullest extent permitted by Philippine law, Namal is not liable for indirect or consequential losses arising from use of the website or from stays and services, except where liability cannot be excluded by law (including for death or personal injury caused by our negligence, where applicable).

12. Privacy

How we collect and use personal information is described in our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted at namal.ph/terms with the effective date above. Continued use of the website or confirmed bookings after changes take effect constitutes acceptance of the updated Terms, except where a signed confirmation or rental agreement states otherwise for that booking or rental.

14. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall be subject to the jurisdiction of the competent courts in the Philippines, without prejudice to any mandatory consumer protections that may apply.

15. Contact

Questions about these Terms: info@namal.ph.